Refund and Return Policy

Last updated: May 2025

Digital Products - No Refunds Policy

FirePhrase products are digital downloads delivered instantly upon purchase. Due to the nature of digital products that can be immediately accessed and downloaded, we do not offer refunds, returns, or exchanges once your purchase is complete and the download links have been provided.

What This Means

• All sales are final
• No refunds will be provided after purchase
• No returns or exchanges are available
• Products cannot be "returned" as they are digital files

Before You Purchase

We strongly encourage you to:

• Try our free samples first - Search for "FirePhrase" in Anki's shared deck library to experience our method at no cost
• Watch our demo video to understand exactly what you're purchasing
• Read our detailed product descriptions to ensure the content meets your learning needs
• Check system requirements to ensure compatibility with your devices
• Review our "How It Works" page to understand our learning approach

Your Legal Rights (UK Consumer Law)

Under UK consumer protection law, you have certain rights when purchasing digital content:

Consumer Rights Act 2015

• You have the right to receive digital content that is of satisfactory quality, fit for purpose, and as described
• If digital content is faulty, not as described, or not fit for purpose, you may be entitled to a remedy

Right to Cancel (Distance Selling)

• Normally, UK consumers have 14 days to cancel online purchases
• However, this right is lost for digital content once download begins, provided we have:
  • Obtained your express consent to immediate download
  • Acknowledged that you lose your right to cancel once download starts

By completing your purchase, you expressly consent to immediate access to the digital content and acknowledge that your right to cancel is lost once you access the download links.

Quality Guarantee

While we don't offer refunds, we guarantee that our products are:

• High-quality digital flashcard files compatible with Anki
• Human-curated content despite AI assistance in creation
• Accurately described in our product listings
• Delivered in working, downloadable formats

Technical Issues

If you experience technical problems with:

• Download links not working - Contact us immediately for replacement links
• File corruption - We'll provide fresh download links
• Compatibility issues - We'll assist with technical support where possible

These technical remedies do not constitute refunds but ensure you receive the product you purchased.

Contact Us

If you have concerns about product quality or technical issues, please contact us via the contact page in the store

Faulty Digital Content

If our digital content is genuinely:

• Not as described in our listings
• Of unsatisfactory quality
• Not fit for the stated purpose

You may be entitled to a remedy under UK consumer law. Contact us to discuss specific circumstances.

Important Notes

• This policy applies to all FirePhrase digital products
• Free shared deck samples are provided "as is" with no warranties
• Third-party software (Anki) requirements are clearly stated - compatibility issues with Anki software itself are not grounds for refund
• This policy may be updated periodically - check the "Last updated" date

Acceptance

By purchasing our digital products, you acknowledge that you have read, understood, and agree to this refund and return policy.

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This policy is designed to comply with UK consumer protection law while protecting our digital products from unauthorised returns after download. If you have questions about this policy, please contact us before making a purchase.